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Terms & Conditions

Terms & Conditions

Items will not be Shipped or released until payment is received in full for online accounts. Trade accounts must be paid in full within 30 days of the invoiced date..,

Limitation of Liability...

Any online invoice may be subject to extra charges due to missed received customer information resulting added cost to the store owner. Invoice's are generated automatically to save our customers time, Protective Trade Group therefor reserve the right to recalculate any invoice due to data errors missed price updates and or system failure.


Protective Trade Group will under no circumstances, to the extent permitted by law, be liable for any damages or loss whatsoever, whether direct, indirect, punitive, special, or consequential. Nor will Protective Trade Group be liable for any loss of profits that are directly or indirectly related to the use of or, the inability to use, covering any Protective Trade Group Products, Web Site, Store Sales and Phone Sales even if advised of the possibility of such damages or that such damages were foreseeable.


Where Protective Trade Group is unable to exclude liability for breach of terms and/or conditions of any implied warranty by virtue of any statute, then its liability shall be limited to any one or more of the following:


If the breach relates to products. 

the replacement of the goods or the supply of equivalent goods;

the repair of the goods;

the payment of the cost of replacing the goods or of acquiring equivalent goods; or

the payment of the cost of having the goods repaired; or

If the breach relates to services supplied or offered.

the supplying of the services again;

or the payment of the cost of having these services supplied again. 


The information contained within this Web Site is provided by Protective Trade Group in good faith that the information is accurate and current and is represented in accordance with Australian law.


To the extent that this law is not in accordance with the country within which you reside or are accessing this Web Site, this disclaimer does not apply to you and you should refrain from accessing and purchasing from it. If you proceed and do access and purchase from Protective Trade Group Web Site you acknowledge that you agree with the Terms and Condition contained herein and agree to indemnify Protective Trade Group of any damages, losses or costs you incur as a consequence.


Protective Trade Group makes no representations or warranties of any kind, expressed or implied, as to the operation of the site or the information, content and materials, including the currency, accuracy or completeness, of any content or any information provided by third parties, on Protective Trade Groups Web Site. Protective Trade Group disclaims the accuracy of all descriptions and specifications of the products included on its Web Sites.


Protective Trade Group will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Protective Trade Group will not guarantee that your access to this Web Site, or the functions contained within will be uninterrupted or error free.


Protective Trade Group will not guarantee that any errors will be corrected or that the Web Site or the server is free of viruses, malicious computer code transmitted on or through the Web Site or other harmful components.


Prices and products are current at the time of listing on our Website but are subject to change without notice. In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Protective Trade Group shall have the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card or Pay Pal account has been charged.


Damaged Goods

Please verify that your goods have been shipped without damage when receiving stock. No signed goods returned will be accepted as damaged in transit if signed goods returned will be accepted as damaged in transit if signed for without notification to the shipping company.



Protective Trade Group reserves the right to change the freight and handling costs as we see fit. Some products carry Special Delivery Conditions and may cost more than the standard site quoted rates when shipping outside metro areas.


Refunds & Exchange/ Repairs

If you are able to provide satisfactory proof of purchase, Protective Trade Group may offer you a repair, exchange or refund on most merchandise. Refunds will be given using your original payment method.


If you have simply changed your mind, Protective Trade Group may offer you a refund or exchange provided that the product is in as new condition and the refund or exchange is sought within a 4 weeks.


If you believe an item is faulty, we may need to send the item to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. Please be aware any shipping cost incurred to return the product to us will be deducted from your refund.



We at Protective Trade Group value the relationship we have with our customers and we are committed to responsible information handling practice. Your privacy on the Internet is important to us. Because we gather certain types of information to process orders, we want you to understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it.


ALL personal information collected on Protective Trade Group is transmitted over a industry standard 128 bit secure SSL connection using our bank, and never passed on to third parties.


Credit Card details are securely collected at the time of payment for the sole purpose of transmitting to the banks for processing. No Credit card information is ever physically stored in the Protective Trade Group database.


We are committed to the Privacy Principles under the Privacy Act 1988 - available at: Access date:01/05/2005


If you have any further questions please contact us through the contact form.



Full details of your consumer rights may be found at